You will never know exactly what customers want unless you ask, right?
Collecting valuable information about your business from customers is crucial to improving the performance of your restaurant, cafÃ© or retail store.
Surveys help businesses understand customer habits and improve marketing strategy.
How can social wifi help survey your customers?
Itâ€™s a simple trade off. Customers fill out your survey, in return they receive access to your guest wifi. Itâ€™s a win win for both parties involved.
Use the SugarWiFi intuitive dashboard to start surveying your customers today via guest wifi!
Create a customisable survey for your customers to answer before accessing your Guest WiFi.
Ask yes or no questions, rate products out of 5 stars or implement multiple choice answers. The options are endless.
What questions should be asked before customers access the guest wifi?
- Ways to improve the customer experience
- Favorite food/drink/item available
- How do customers find out about a new business like yours
Implementing the feedback received in these three categories allows business to improve overall customer experience, inventory available and marketing tactics to drive new customers to a venue.
Here is a great case study from survey monkey detailing how a local pub and brewery leveraged surveys to improve marketing.